Return Policy

Returns and Exchanges

We want you to be happy with your Veos purchase. If something is not right, here is how to get it sorted.

Start a return or exchange

Log in to your Veos account, go to your Orders, select the item you wish to return, and follow the prompts to submit your request.

Go to My Account

Returns process

We are happy to process an exchange or return on eligible items. To make a return:

Log in to your account at veos.com.au/account.
Go to Orders, find the item, and submit a return request.
Once approved, you will receive confirmation by email with next steps.
Pack the item securely and post it back. If we are covering return shipping, a prepaid label will be included in your approval email.
Once we receive and inspect the item, we will process your refund or dispatch your exchange.

If you have trouble accessing your account, email us at hello@veos.com.au and we will help you from there.

Eligibility

To be eligible for a return or exchange, items must be:

Returned within 30 days of delivery
Unworn and unused
In original condition with all tags attached
In original, undamaged packaging

Veos takes no responsibility for returned items that do not reach us or are damaged in transit. Please pack your return securely.

Return shipping costs

Faulty or damaged item — we cover return shipping

If your item arrives damaged or defective, we will cover return shipping and send you a replacement or full refund.

We sent the wrong item — we cover return shipping

If we made an error with your order, we will cover return shipping and send the correct item at no extra cost.

Change of mind, wrong colour, or wrong size ordered — return shipping at your cost

We accept change of mind returns within 30 days. Return shipping is at your own expense. We recommend using a tracked service as we cannot accept responsibility for items lost in transit.

Refunds

Once we receive and inspect your return, your refund will be processed within 5 to 7 business days back to your original payment method. You will receive a confirmation email when it has been processed. Allow additional time during peak periods.

Exchanges

Submit your exchange request through your account. We will dispatch your replacement item once the original has been received and inspected. We recommend posting your return promptly as we cannot guarantee stock availability on your selected item until your return is received.