Refund policy

How to Return Your Item

All returns are conducted online. Follow these steps:

1. Log In to Your Veos Account: Visit our website and log in to your account.
2. Initiate a Return: Go to the "Orders" section, select the item you wish to return, and follow the prompts to generate a return request.
3. Return Authorization: Once approved, you'll receive a prepaid shipping label via email. Print it out and attach it to the package.
4. Ship the Item: Drop off the package at your nearest courier location.

Refunds and Exchanges

Refunds: Once we receive and inspect your returned item, your refund will be processed within 5-7 business days. Refunds will be issued to your original payment method, minus the $7.50 return fee where applicable.

Exchanges: For exchanges, we will ship the replacement item once the original product has been returned and inspected. The $7.50 return fee applies unless the original item was faulty or damaged upon arrival.

Non-Returnable Items

Please note, we cannot accept returns for:

• Items with opened, damaged, or missing original packaging
• Items that have been used, worn, or altered in any way
• Items that are damaged due to misuse or improper care
• Final sale or clearance items (unless they arrive damaged or defective)

Questions?

If you have any questions about the return process, feel free to contact our customer support team via email at hello@veos.com.au.

We're here to ensure your shopping experience with Veos is seamless and enjoyable!