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Shipping Policy

Veos Shipping Policy

At Veos, we’re committed to delivering your favorite shoes straight to your doorstep quickly and efficiently. Please review our shipping policy to understand how we handle your orders.

1. Shipping Locations

  • Domestic Shipping: We ship anywhere within Australia.
  • International Shipping: Veos ships to select countries worldwide. If your country isn’t listed during checkout, feel free to contact us at hello@veos.com.au Note: International customers are responsible for any customs duties, taxes, or fees imposed by their country.

2. Processing Time

Order Processing: Orders are processed within 1–2 business days after payment is confirmed.Orders placed on weekends or holidays will be processed the next business day.

3. Shipping Options and Rates

  • We offer the following shipping methods:
Domestic Shipping: Prices available on checkout
International Shipping: Prices available on checkout
Note: Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen circumstances.

4. Free Shipping

  • Domestic Free Shipping: We offer free standard shipping on all domestic orders over $300
  • International Free Shipping: Free shipping is available on international orders over $500

5. Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to track your package on [carrier's website, e.g., USPS, FedEx, DHL].
6. Shipping Restrictions
  • We do not ship to P.O. Boxes or APO/FPO addresses for expedited or international orders.
  • Certain products may have restrictions on where they can be shipped due to local regulations (e.g., materials used in the product). If an issue arises, we’ll contact you promptly.

7. Lost or Delayed Packages

  • Domestic Orders: If your order hasn’t arrived within 10 business days after shipping, please contact us at [email address] with your order number so we can assist.
  • International Orders: If your order hasn’t arrived within 30 business days, contact us for further assistance.
Note: Veos is not responsible for delays caused by customs or shipping carriers.

8. Address Changes

  • Please double-check your shipping address before placing your order.
  • If you need to update your shipping address after your order is placed, contact us immediately at [email address]. Once the order is shipped, we cannot make changes.

9. Return to Sender

If an order is returned to us due to an incorrect address, refusal to pay duties/taxes, or unclaimed delivery:
  • Domestic Orders: We can reship the order to an updated address, but additional shipping fees may apply.
  • International Orders: Reshipping may incur additional international shipping charges.

10. Contact Us

If you have any questions or concerns about your shipment, feel free to reach out to our customer service team at:
We’re here to help ensure you receive your Veos products hassle-free!
This policy outlines all major shipping details while maintaining transparency. Let me know if you’d like me to help you with the Return & Refund Policy or any other section for your website!